At Prenovo, our mission is to offer scientifically validated technologies that improve healthcare outcomes by integrating patients, families, and care teams.  Guided by surgeons, our team of leading clinicians and solution architects integrates medical science, human behavior, and technology to revitalize care delivery. That mission covers our online community as well through our websites, applications, and connected products and services (which we collectively refer to in this Privacy Policy as the “Services”). Our Privacy Policy describes how we collect and process your Personal Data (defined below) through our websites.


BY USING THE SERVICES, YOU CONSENT TO THE COLLECTION, USE AND TRANSFER OF YOUR PERSONAL DATA FOR PROCESSING IN THE UNITED STATES AS DESCRIBED IN THIS PRIVACY POLICY.


Prenovo, and all associated Services and systems, including registration, is housed on servers in the United States. If you are located outside of the United States, please be aware that information we collect (including cookies and device data) will be processed and stored in the United States, a jurisdiction in which the data protection and privacy laws and principles, including your data subject rights, may not offer the same level of protection as those in the country/region where you reside or are a citizen. By using our Services and providing information to us, you consent to the transfer to and processing of the information in the United States and, unless otherwise stated in this Privacy Policy, we use this consent as the legal ground for that data transfer. When collecting your Personal Data on our Fitness and Wellness Services, you may be asked for your explicit consent to this data transfer as part of account creation.


Please read this Privacy Policy carefully, as your access to and use of the Services signifies that you have read, understand and agree to all terms within this Privacy Policy. If you do not agree with any part of this Privacy Policy or our Terms and Conditions (“Terms”), please do not access or continue to use any of the Services or otherwise submit your Personal Data.


Who We Are. We are Prehab Technologies, LLC (d/b/a Prenovo) a health company founded in 2014 to develop technology based on 10 years of research from our founder’s lab at the University of Michigan Medical School. Our cornerstone technology, Prepare, is pilot-tested and proven to help people improve their health before surgery.


Information About Your Personal Data. This Privacy Policy relates to data about you, your devices, and your interaction with our Services. "Personal Data" is information that can be used to identify you, directly or indirectly, alone or together with other information, and includes things such as your full name, email address, phone number, precise location, device IDs, certain cookie and network identifiers, and Fitness and Wellness Data. “Fitness and Wellness Data" is information that can be used to identify your engagement with our Services directly or indirectly, alone or together with other information, and includes things such as your physical activity, health surveys, accessing of educational content, and sign in frequency. Prenovo collects, uses, discloses and processes Personal Data as outlined in this Privacy Policy, including to operate and improve the Services and our business; and to provide you with innovative health services, as further described in this Privacy Policy.  We may create de-identified or anonymous data from Personal Data by excluding data components (such as your name, email address, or linkable tracking ID) that makes the data personally identifiable to you, through obfuscation, or through other means. Our use of anonymized and de-identified data is not subject to this Privacy Policy.


How We Collect and Use Personal Data. We collect your Personal Data in a number of ways and for various purposes, including:

  • When you register for an account or interact with our Services, including when you register with us. This Personal Data may include name, address, phone number, username and password, email address, date of birth, payment information and Location Data. "Location Data" means either approximate location or, with your consent, precise location. We use this data to create your account, enable your activity within our Services, and to provide the Services generally, including to develop, enhance, and improve our Services and your experience. We also use both Personal Data and Location Data for internal purposes related to certain research, analytics, innovation, testing, monitoring, customer communication, risk management, and administrative purposes.
  • When you input Fitness and Wellness Data within our Services or use our Services that collect such Fitness and Wellness Data.
  • When you communicate with us or sign up, we may use your Personal Data to respond to your requests for technical support, online services, product information or to any other communication you initiate. This includes accessing your account to address technical support requests. We may also use your Personal Data to address your requests, inquiries, and complaints.
  • When you participate in special activities, offers, or programs. We may request or otherwise collect Personal Data, including Fitness and Wellness Data when you participate in promotions, when you participate in surveys, or when you participate in research activities or initiatives, including for academic, commercial, wellness-related ("Research"). This includes Personal Data, such as name, address, email address, telephone number and age and other information that may be appropriate in order to participate. If you win a promotion, we also may need to collect certain tax information, waivers and releases, depending on the prize. We may survey you on a range of topics from Personal Data to service and product preferences. Each promotion or survey that treats your Personal Data in a way that differs from this Privacy Policy will state the privacy policy governing that collection of information in connection with that promotion or survey.
  • When we aggregate or centralize data. We aggregate and centralize Personal Data and Fitness and Wellness Data for purposes of analytics, innovation, and to provide enhanced services to our customers and end-users.
  • When we comply with legal requirements or obligations, law enforcement, and for public safety purposes. We may use Personal Data in order to comply with laws, regulations, court orders, or other legal obligations or to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, to enforce our Terms, this Privacy Policy, or agreements with third parties, or for crime-prevention purposes.

How We Disclose Personal Data. We may disclose your Personal Data for the purposes as described in “How We Collect And Use Personal Data”, and in the following ways:

  • For certain analytics and improvement with certain companies for purposes of analytics and improvement of the Services.
  • For legal compliance, law enforcement, and public safety purposes with law enforcement, government or regulatory bodies, lawful authorities, or other authorized third parties in order to comply with laws, regulations, court orders, or other legal obligations, or to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, to enforce our Terms, this Privacy Policy, or agreements with third parties, or for crime-prevention purposes.

Data Retention. We will retain your Personal Data for as long as you maintain an account or as otherwise necessary to provide you the Services. We will also retain your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Where we no longer need to process your Personal Data for the purposes set out in this Privacy Policy, we will delete Personal Data that makes you personally identifiable, but we reserve the right to retain and use de-identified or anonymous data from your Personal Data by excluding data components (such as your name, email address, or linkable tracking ID) that makes the data personally identifiable to you, through obfuscation, or through other means, for purposes of analytics, innovation, and to provide enhanced Services to our customers and end-users.


Where permissible, we will also delete your Personal Data upon your request, but we reserve the right to retain and use de-identified or anonymous data from your Personal Data by excluding data components (such as your name, email address, or linkable tracking ID) that makes the data personally identifiable to you, through obfuscation, or through other means, for purposes of analytics, innovation, and to provide enhanced Services to our customers and end-users. Information on how to make a deletion request can be found by emailing hello@prenovo.com.


If you have questions about our data retention practices, please contact our Support Team at hello@prenovo.com


Security. We implement appropriate technical and organizational safeguards to protect against unauthorized or unlawful processing of Personal Data and against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data. Please be advised, however, that we cannot fully eliminate security risks associated with the storage and transmission of Personal Data.


Children. We do not knowingly collect Personal Data online from children under 13 (note that the minimum age may vary based on country/region, and on local law). If you become aware that a child has provided us with Personal Data without parental consent, please contact us at hello@prenovo.com. If we become aware that a child under 13 has provided us with Personal Data without parental consent, we will take steps to remove the Personal Data and cancel the child's account.


How to Contact Us. If you have any questions, comments, or concerns about how we handle your Personal Data, then you may contact us at hello@prenovo.com or write to us at:

Prenovo

Attention: Privacy Office

103 East Liberty, Suite 201

Ann Arbor, MI 48104